our privacy policy

 

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1. Welcome

Last updated: Dec. 12, 2025
Welcome to AWAKEN (“AWAKEN,” “we,” “our,” or “us”). Your trust matters to us. This Privacy Policy explains how we collect, use, protect, and share information when you use the AWAKEN mobile application, website, and related services (collectively, the “Services”).

By accessing or using AWAKEN, you agree to the practices described in this Privacy Policy
 
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2. Information We Collect

We collect information in three primary ways:

a. Information You Provide
When you interact with AWAKEN, you may voluntarily provide:
  • Name
  • Email address
  • Account login credentials
  • Membership or pass information
  • Payment details (processed securely by third-party providers)
  • Profile preferences (soundscapes, music, messages)
  • Communications with us (emails, forms, support requests)

b. Automatically Collected Information
When you use our Services, we may automatically collect:
  • Device type, operating system, and app version
  • IP address and general location (city/country level)
  • Usage data (features used, session duration, interactions)
  • Cookies and similar technologies on the website

c. Third-Party Sources
We may receive information from trusted partners such as:
  • Payment processors (e.g., Stripe)
  • Membership and CRM platforms
  • Analytics providers
  • Referral or affiliate systems (where applicable)
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3. How We Use Your Information

We use your information to:
  • Provide, operate, and improve the AWAKEN app and website
  • Create and manage your account and membership
  • Deliver personalized soundscapes, content, and experiences
  • Process payments and transactions
  • Communicate updates, announcements, and support messages
  • Analyze usage trends to enhance functionality
  • Maintain security, prevent fraud, and ensure platform integrity
Comply with legal and regulatory obligations

We do not sell your personal data
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4. Sound, Wellness & Personalization Data

Some features of AWAKEN involve personalized experiences related to sound, music, frequencies, or wellness-oriented content.
 
  • AWAKEN does not provide medical advice.
  • Any preferences or usage data related to sound or timing are used solely to enhance your experience.
  • You may adjust or delete preferences at any time through your account settings.
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5. Sharing of Information

We may share information only when necessary and limited to:
  • Service providers who help us operate the platform (hosting, analytics, payments)
  • Legal or regulatory authorities if required by law
  • Business transfers in the event of a merger, acquisition, or restructuring

All partners are required to handle data responsibly and securely.
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6. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:
  • Remember preferences
  • Improve performance
  • Understand how visitors use our site

You may disable cookies through your browser settings, though some features may be limited.
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7. Data Security

We take reasonable and appropriate measures to protect your information, including:
  1. Secure servers and encryption where applicable
  2. Restricted access to personal data
  3. Trusted third-party platforms with industry-standard safeguards

No system is 100% secure, but we are committed to protecting your data with care and intention.
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8. Data Retention

We retain personal information only for as long as necessary to:
  • Provide the Services
  • Meet legal and accounting requirements
  • Resolve disputes
  • Enforce agreements

You may request deletion of your account and data at any time.
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9. Your Rights & Choices

Depending on your location, you may have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for certain uses
  • Opt out of marketing communications

Requests can be made by contacting us at the contact link below.
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10. Children’s Privacy

AWAKEN is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child’s data has been collected, please contact us so we can promptly remove it.
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11. International Users

Your information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate. By using AWAKEN, you consent to this transfer in accordance with applicable laws.
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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of AWAKEN after changes means acceptance of the updated policy.
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AWAKEN Global Technologies inc.
​​​​​​​Vancouver, BC Canada
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